At Pikataloge, we understand how important authenticity is to Pokémon collectors. We are committed to offering products that are accurately represented and to providing customers with a transparent purchasing experience.
1. Our Authenticity Commitment
We aim to sell genuine Pokémon products obtained through legitimate commercial sources.
We do not intentionally sell counterfeit products while representing them as authentic.
Where product sourcing information is available and appropriate, we aim to maintain reliable records relating to our suppliers and inventory.
2. Product Authenticity
Products sold by Pikataloge may include Pokémon trading cards, sealed products, collectibles, accessories, and other Pokémon-related merchandise.
Authenticity may depend on the specific product, manufacturer, distributor, packaging, and condition.
We make reasonable efforts to ensure that products are accurately represented on our website.
3. Manufacturer and Brand Information
Pokémon, Pokémon character names, logos, artwork, trademarks, and related intellectual property belong to their respective owners.
Pikataloge does not claim ownership of these intellectual-property rights.
Unless expressly stated, our store is not intended to represent that we are officially affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Creatures, GAME FREAK, or other respective rights holders.
4. Product Condition
For collectible products, condition can be an important factor.
Products may be described as sealed, new, used, or otherwise according to their actual condition and the information available to us.
Customers should review the product description carefully before purchasing.
Minor variations in packaging, printing, factory seals, artwork, or manufacturing details do not necessarily indicate that a product is counterfeit or defective.
5. Authenticity Concerns
If you believe that a product purchased from Pikataloge may not be authentic, please contact us as soon as possible.
Email:
Please provide:
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Your order number
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Product name
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Description of your concern
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Clear photographs of the product
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Photographs of packaging, labels, seals, or identifying marks where relevant
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Any other information that may help us assess the concern
6. Investigation Process
When an authenticity concern is reported, we may review:
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Product and packaging characteristics
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Manufacturing details
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Product identification information
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Supplier and inventory records
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Photographs or other evidence
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The circumstances of the transaction
We may request that the product be returned for inspection where appropriate.
An authenticity assessment may require reasonable time depending on the nature of the product and the evidence available.
7. What Happens If an Item Is Confirmed Inauthentic?
If we determine that a product supplied by us was not genuine and was sold as authentic, we will work with the customer to provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.
8. Third-Party Authentication
For certain collectible products, we may recommend or use an independent authentication or grading service where appropriate.
The use of a third-party service does not replace any consumer rights or remedies available under applicable law.
9. Returns Related to Authenticity
If you have an authenticity concern, please contact us before returning the product.
We will provide appropriate return instructions where a return is necessary.
Nothing in this policy limits your rights under applicable consumer protection laws.
10. Counterfeit Products
Pikataloge does not intentionally offer counterfeit products as genuine merchandise.
If you believe you have received a counterfeit product, please contact us immediately so that we can investigate the matter.
We take authenticity concerns seriously and may take appropriate action where an issue is identified.
11. Australian Consumer Law
Nothing in this Authenticity Guarantee excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot legally be excluded under Australian law.
If a product does not meet applicable consumer guarantees, you may be entitled to an appropriate remedy depending on the circumstances.
12. Important Notice
An authenticity assessment cannot always be determined solely from photographs or visual inspection.
Certain products may require detailed examination, comparison with known genuine products, or professional assessment.
For this reason, we do not claim that every authenticity concern can be resolved immediately or solely through photographs.
13. Contact Us
If you have any questions regarding product authenticity, please contact:
Pikataloge
93 Tapleys Hill Road
Elizabeth Vale SA 5112
Australia
Email: contact@pikataloge.shop
Phone: +1 (479) 345-1674
We are committed to treating authenticity concerns seriously and handling them fairly and responsibly.