At Pikataloge, we may offer selected Pokémon products and collectibles for pre-order before their expected release date. This Pre-Order Policy explains how pre-orders work, including payment, release dates, shipping, cancellations, and refunds.
By placing a pre-order, you acknowledge and agree to this policy, together with our Terms of Service and other applicable store policies.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that is not currently available for immediate shipment but is expected to become available at a future date.
The expected release date will be displayed on the relevant product page whenever that information is available.
Release dates are estimates unless expressly stated otherwise.
2. Product Availability
Pre-order availability depends on supplier and manufacturer inventory.
Although we make reasonable efforts to fulfill all confirmed pre-orders, circumstances outside our control may affect availability, including:
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Manufacturer production changes
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Supplier allocation limits
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Product discontinuation
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Shipping disruptions
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Import or customs delays
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Unexpected inventory shortages
If we are unable to fulfill a pre-order, we will contact the affected customer and provide an appropriate remedy in accordance with applicable law.
3. Pre-Order Payment
Payment requirements will be displayed during checkout.
Depending on the payment method and checkout configuration, payment may be required when the pre-order is placed.
By submitting a pre-order, you authorize the applicable payment provider to process the transaction according to the payment terms presented during checkout.
4. Estimated Release Dates
Release dates provided for pre-order products are estimates based on information available to us at the time of listing.
Manufacturers, distributors, or suppliers may change release dates without notice.
A delayed release does not automatically mean that the product has been cancelled.
If a significant delay occurs, we may provide customers with updated information when it becomes available.
5. Shipping of Pre-Orders
Pre-order products are generally shipped after the product becomes available and we receive the necessary inventory.
Shipping time begins after the product is available for fulfillment and the order has been processed.
The estimated delivery time stated in our Shipping Policy applies after dispatch and does not include the waiting period before a pre-order becomes available.
6. Orders Containing Pre-Order and In-Stock Products
If an order contains both in-stock products and pre-order products, the items may be shipped together when the pre-order product becomes available unless otherwise stated during checkout.
If separate shipments are available, any applicable additional shipping charges or shipping arrangements will be displayed before purchase where required.
7. Pre-Order Cancellations
If you wish to cancel a pre-order, contact us as soon as possible at:
We will review cancellation requests based on the status of the order and applicable law.
If the pre-order has not yet been processed or shipped, cancellation may be possible.
We cannot guarantee cancellation once the order has entered processing or has been dispatched.
Nothing in this policy limits any cancellation, refund, or other rights you may have under applicable consumer law.
8. Pre-Order Refunds
If a pre-order is cancelled and a refund is applicable, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
If Pikataloge cannot fulfill a pre-order, we will provide an appropriate remedy in accordance with applicable law.
9. Product Changes
Manufacturers may change packaging, artwork, specifications, contents, or other product details before release.
The final product may therefore differ slightly from promotional images or preliminary product information.
Where a change materially affects the product or your legal rights, we will address the matter in accordance with applicable law.
10. Pricing
Pre-order prices are displayed on the relevant product page at the time of purchase.
We reserve the right to correct genuine pricing or listing errors where legally permitted.
If a significant pricing error affects an existing pre-order, we may contact you before proceeding with fulfillment.
If the order cannot reasonably be fulfilled at the incorrect price, we may cancel the affected order and provide an applicable refund.
11. Quantity Limits
We may impose limits on the quantity of a particular pre-order product that a customer may purchase.
Quantity limits may be introduced to ensure fair availability and to prevent excessive or potentially fraudulent orders.
Orders exceeding stated limits may be reviewed or cancelled where reasonably necessary and legally permitted.
12. Failed Payments
If payment is declined or cannot be successfully processed, the pre-order may not be confirmed.
We may contact you to request an alternative payment method where appropriate.
A product is not guaranteed to be reserved until the order has been successfully confirmed.
13. Address Changes
If you need to change the shipping address associated with a pre-order, contact us as soon as possible.
We cannot guarantee that an address change can be made after the order has entered processing or shipping.
Customers are responsible for providing accurate delivery information.
14. Delayed Pre-Orders
We understand that delays can be frustrating.
If a manufacturer or supplier delays a product, we will make reasonable efforts to provide updated information when it becomes available.
A delayed release date does not necessarily entitle a customer to compensation unless required by applicable law or otherwise agreed by Pikataloge.
15. Cancelled Products
If a manufacturer, distributor, or supplier permanently cancels a product and we cannot fulfill the pre-order, we will contact affected customers.
Where payment has already been received and a refund is applicable, we will arrange the refund using the original payment method unless another method is agreed upon or required by law.
16. Damaged or Defective Pre-Order Products
If your pre-order arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer guarantees, contact us at:
Please provide your order number and photographs or other relevant information where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with applicable law.
17. Australian Consumer Law
Nothing in this Pre-Order Policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or other mandatory applicable laws.
Where a product or transaction is subject to consumer guarantees, those legal rights continue to apply regardless of this policy.
18. Changes to This Policy
Pikataloge may update this Pre-Order Policy from time to time to reflect changes in our business, suppliers, payment methods, shipping arrangements, or legal requirements.
The latest version will be published on this page with an updated "Last Updated" date.
19. Contact Us
If you have questions regarding a pre-order, cancellation, release date, payment, or shipping, please contact:
Pikataloge
93 Tapleys Hill Road
Elizabeth Vale SA 5112
Australia
Email: contact@pikataloge.shop
Phone: +1 (479) 345-1674
We appreciate your patience and understanding when purchasing products before their official release.