Shipping policy
Shipping Policy
Last Updated: July 30, 2026
At Pikataloge, we work to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and related procedures.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During periods of high demand, product launches, promotions, holidays, or pre-order releases, processing times may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
2. Shipping Destinations
Pikataloge may ship orders to selected destinations within Australia and internationally, depending on product availability and shipping-service coverage.
Available shipping destinations and shipping charges will be displayed during checkout.
We reserve the right to restrict shipping to certain locations where delivery services are unavailable or where legal, logistical, or carrier restrictions apply.
3. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances outside our control.
Typical delivery estimates may be:
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United States approximately 3–6 business days
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International: approximately 7–20 business days
These are estimates only and are not guaranteed delivery dates.
Remote locations, customs procedures, carrier delays, severe weather, public holidays, and other unforeseen circumstances may result in longer delivery times.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the destination, order size, shipping method, and other applicable factors.
From time to time, Pikataloge may offer promotional or free-shipping options. Any applicable offer will be displayed on our website or during checkout.
5. Tracking
Where available, customers will receive a tracking number after their order has been dispatched.
Tracking information may take some time to become active after the carrier receives and scans the package.
Customers are responsible for using the correct delivery address when placing an order.
6. Incorrect or Incomplete Address
Please carefully review your shipping information before completing your purchase.
Pikataloge is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.
If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.
7. Delayed Deliveries
Although we work with reputable shipping providers, Pikataloge cannot guarantee that a package will arrive within a specific timeframe.
Delivery may be delayed due to circumstances including:
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Carrier delays
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Severe weather
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Public holidays
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Customs processing
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Incorrect address information
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High shipping volumes
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Transportation disruptions
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Events outside our reasonable control
If your package appears to be delayed, please first check the tracking information provided by the carrier. You may also contact our customer support team for assistance.
8. Lost or Stolen Packages
If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the delivery location specified by the carrier.
You should also contact the shipping carrier directly to report the issue.
Pikataloge will reasonably assist customers in communicating with the carrier where appropriate. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided by the customer.
9. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents as soon as possible.
Photographs or other evidence may be requested when submitting a claim.
If an item is damaged during transit, please contact us at:
Email: contact@pikataloge.shop
Please include your order number and photographs of the damaged packaging and product.
10. International Orders and Customs
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Pikataloge does not control customs processing times or the amount of duties or taxes imposed by foreign authorities.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
11. Pre-Orders
Pre-order products may have different processing and shipping timelines from regular in-stock products.
If an order contains both pre-order and in-stock products, the products may be shipped together when the pre-order becomes available unless otherwise stated.
Please refer to our Pre-Order Policy for additional information.
12. Order Changes and Cancellations
If you need to change your shipping address or cancel an order, contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made after an order has entered processing or has already been shipped.
13. Delivery Estimates Are Not Guarantees
All delivery timeframes provided by Pikataloge are estimates only.
We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Nothing in this policy limits any rights or remedies that consumers may have under applicable Australian consumer protection laws.
14. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Pikataloge
93 Tapleys Hill Road
Elizabeth Vale SA 5112
Australia
Email: contact@pikataloge.shop
Phone: +1 (479) 345-1674
We will do our best to assist you with your order and delivery concerns.