Privacy policy

At Pikataloge, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit or use our website or purchase products from us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Pikataloge operates an online retail store offering Pokémon-related products and collectibles.

Contact Information:

Email: contact@pikataloge.shop
Address: 93 Tapleys Hill Road, Elizabeth Vale SA 5112, Australia
Phone: +1 (479) 345-1674

2. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order information

  • Account information, where applicable

  • Customer-service communications

Transaction Information

When you purchase products from us, we may receive information relating to:

  • Products purchased

  • Order number

  • Order value

  • Shipping information

  • Payment status

  • Transaction details provided by our payment service providers

We do not intentionally request or store your complete payment-card information where payment processing is handled directly by a third-party payment provider.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used on our website. This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Approximate location information

  • Date and time of website access

  • Referring website or webpage

3. How We Collect Information

We may collect personal information when you:

  • Visit or use our website

  • Create an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Submit a review or other content

  • Request information about our products

  • Participate in promotions or other activities

We may also receive certain information from service providers involved in operating our website, payment processing, shipping, fraud prevention, analytics, or other business functions.

4. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Providing customer support

  • Communicating about orders

  • Processing payments

  • Arranging shipping and delivery

  • Managing returns, refunds, and exchanges

  • Maintaining customer accounts

  • Improving our website and services

  • Detecting and preventing fraud or unauthorized activity

  • Maintaining website security

  • Complying with legal obligations

  • Sending marketing communications where permitted by law and, where required, with your consent

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

5. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, promotions, new releases, or other store-related updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations or shipping updates.

6. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business.

These parties may include:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • E-commerce service providers

  • Customer-support providers

  • Fraud-prevention and security providers

  • Analytics or technology providers, where used

  • Professional advisers

  • Government authorities or regulators where required by law

We do not sell personal information to third parties for money.

7. International Disclosures

Some service providers used to operate an online store may be located outside Australia or may process information internationally.

Where personal information is disclosed overseas, we take reasonable steps required by applicable law to ensure that appropriate privacy protections are applied.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve functionality, and support security.

The specific cookies and technologies used may change depending on the services and applications integrated with our website.

Where required by applicable law, we will provide appropriate choices or notices regarding non-essential cookies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of an eligible data breach, we will respond in accordance with applicable Australian privacy laws.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, and regulatory obligations

When personal information is no longer reasonably required, we may securely delete, destroy, or de-identify it, subject to applicable legal requirements.

11. Access to Personal Information

You may request access to personal information we hold about you, subject to applicable legal exceptions.

If you believe information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it.

To make a privacy request, contact us using the details below.

12. Privacy Complaints

If you believe that we have mishandled your personal information, you may contact us and provide details of your concern.

We will review and respond to privacy complaints within a reasonable period and in accordance with applicable privacy requirements.

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator, including the Office of the Australian Information Commissioner (OAIC).

13. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

This Privacy Policy does not apply to third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

Any changes will be published on this page with an updated "Last Updated" date.

16. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Pikataloge
93 Tapleys Hill Road
Elizabeth Vale SA 5112
Australia

Email: contact@pikataloge.shop
Phone: +1 (479) 345-1674

We will make reasonable efforts to respond to privacy-related requests and concerns in accordance with applicable law.